Privacy

When you book a session on this site, Pristine Photos keeps what the booking needs, and nothing more.

What is kept

Your pet's name, your name, your email address, your phone number, the time you booked, and whether you ticked the box for news and offers (with its words and the time you ticked it). The site also keeps a record of the emails it sends you about the booking. If an email to you bounces, or is marked as spam, the site keeps your email address (and only that) so it stops emailing it.

Why

To hold your time, to send you the confirmation and your booking's private link, and so the studio can reach you about your session and find your booking when you arrive. Your email gets news and special offers only if you ticked that box, and you can unsubscribe at any time.

For how long

Bookings are deleted from this site 90 days after the event. An address kept because an email bounced or was marked as spam is deleted 90 days after the last time, once no booking here has it. The studio keeps its own record of the session under its own rules, as it does when you check in at the event.

Where

This site and its database run on a server in Toronto, Canada. Booking emails go through Amazon's email service in Canada (Montréal). The spam check on the booking form is Cloudflare Turnstile, which looks at your browser, not at the details you type.

The help chat

Pixel, the chat on these pages, is Pristine Photos' AI assistant. It answers from what this site publishes: our events and the answers we've written. What you type in it is kept with its answers for 30 days, so we can answer you and improve our answers, then deleted. The site doesn't keep your network address, only a scrambled copy of it for an hour or a day, to limit how many questions one place can send. Anything that looks like a card number is taken out before it's kept.

To write each answer, your words go to Anthropic, the company that makes the AI, in the United States. Its commercial terms say it doesn't train its models on them. If you leave your email for a question Pixel can't answer, your question and email go to Pristine Photos, and Evelyn, our event coordinator, writes back. That stays with our own email, under the studio's rules.

Your booking's link

Your confirmation email has a private link to your booking, where you can change the time or cancel. Anyone with the link can do the same, so keep it to yourself.

Questions, or to have your details removed

Write to info@pristinephotos.ca.